Refund policy

Effective November 15, 2026.

• No letter written yet: we'll give you a full refund on request.
• We couldn't write a reply (for example, a letter closed after a safety review, or a technical failure we couldn't fix): we'll give you a full refund for that child's letter.
• Anything else: email us and we'll work it out with you.

To ask for a refund, email support@jinglepost.app from the email address you signed up with. Refunds go back to your original payment method, usually within 5 to 10 business days.